FREquently asked questions

Due to extreme changes in product availability, you may experience more substitutions and/or out of stocks in your Lowes Foods To Go order than usual. While the products displayed on the Lowes Foods To Go website and app do not necessarily reflect actual inventory on hand at your store, our Shoppers will do their best to complete your order with as many items as they can.

We highly recommend that you pay for your order online by selecting the “Pay Online – Credit/Debit” instead of any of our curbside payment options. This secure, PCI-compliant payment method is the safest option since it does not require you to touch or handle a payment device at Pickup.

To keep you and our Hosts safe, we recommend downloading and using the new FlyBuy app for pickup orders. FlyBuy lets you indicate when you’re on your way to the store, speeds up your pickup experience, and helps you avoid touching a callbox when you arrive at the store. The FlyBuy app can be downloaded in the Apple App Store and Google Play.

Your personal shopper takes great pride in selecting only the freshest, finest produce and meats available, and before you submit your order, you can include notes for any special requests (e.g., "I like my bananas really, really green." or "Please select the leanest pork chops possible."). What's more, your personal shopper will learn your preferences as he/she picks additional orders for you.

We keep your groceries fresh until the moment you arrive or when they go out for delivery. Frozen items are kept in freezers, refrigerated items in coolers, hot/fresh items are packed right before we load them into your car or our delivery vehicle.

No, it's not. While other companies often mark up their prices online, Lowes Foods To Go prices are always the same as in-store, and even when you consider the $4.95 personal shopping fee per order or the $99 annual membership (fee waived), Lowes Foods To Go makes it easy to remember all your items in fewer trips because your shopping lists are saved. Lowes Foods To Go also saves you valuable time to spend with family and friends, which is worth more than money!

You can buy any closed container beer and wine you like - we'll just need to see your ID for age verification when you pick up your order. In addition to a huge selection of wines and beers by the bottle or can, we've also got 32/64oz. growlers of craft brews from The Beer Den, which are filled fresh for your order. Cheers!

Well of course you can! Just select any of the party trays and catering items available online, and pick up as you would any regular grocery order. View our Catering Menu.